How to Use Technology to Fix the Provider Efficiency Problem

Dr. Scott Dudley explores why dental groups may be measuring the wrong things, arguing that provider efficiency and behavior matter more than case acceptance alone. With Matt and Clayton, he discusses the challenges around hiring and ownership, the role of technology in changing provider behavior, internal benchmarking, and how preventive care can drive better patient outcomes and long-term economics. A practical conversation on building more efficient, resilient dental organizations. Key Highlights Provider behavior is the real bottleneck Case acceptance ≠ quality Internal benchmarks create an advantage Technology must solve problems Ownership is losing appeal Prevention drives better economics