EWOV's complaint handling model - building trust and improving outcomes

For nearly 30 years, the Energy and Water Ombudsman Victoria (EWOV) has helped resolve disputes between Victorian consumers and energy and water providers. But our impact extends beyond individual cases. This video explains how EWOV's complaint handling model delivers fair, consistent and evidence-based outcomes for consumers while helping drive improvements across the energy and water sectors. Through transparency, independent investigations and data-driven insights, we identify broader issues and contribute to positive change that benefits all Victorians.