What does meaningful AI-powered engagement look like | NEBGH Annual Conference 2026

AI is changing how members find care, navigate benefits, and engage with their health plan — and the bar for what a good consumer experience looks like is rising fast. This session explores what meaningful AI-powered engagement actually looks like in practice, and what employers should expect from their carrier partners. Speaker: Kellie Metzdorf Regional Vice President, Advocacy Sales & Clinical Account Management Elevance Health Presented by Elevance Health