Lawn Care Growth Runs on Data | Carson Gotts, Crystal Cut Lawn Care

Want an operations manager running this in your business? Visit edgeoperationsmanagers.com https://edgeoperationsmanagers.com Cole Kline sits down with Carson Gotts, owner of Crystal Cut Lawn Care in central Florida. Carson started solo while in school and has built a 15-person lawn maintenance team over five and a half years. They get into his ideal residential customer, why his biggest bottleneck is a lack of data and metrics, how new hires learn faster when they're surrounded by good people, holding crew leads accountable for quality, rolling out change across a team, and taking on the hard problems that make a business owner grow. Chapters 00:00 Meet Carson Gotts of Crystal Cut Lawn Care 00:52 The ideal residential customer 01:16 Building a 15-person team 05:04 Paying down the learning tax 06:27 The core constraint: data and metrics 13:33 People do what you inspect 16:53 Rolling out change across the crew 21:27 Taking on hard problems Crystal Cut Lawn Care: https://crystalcutlawncare.com Business Operations is hosted by Cole Kline of Edge Operations Managers. We give home service owners a full-time operations manager and the system to run their operations.