Building Genuine KPI Buy-in

Does the mere mention of KPIs trigger collective eye-rolling amongst your team? Are your carefully crafted metrics sitting unused in dashboards that nobody opens? Join Bernie Smith, founder of Made to Measure KPIs, for a practical look at why most performance measurement initiatives struggle—and how yours can succeed. Drawing from real workplace experiences (including his own notable mistakes), Bernie explores the reasons behind KPI resistance and shares proven strategies to turn sceptics into supporters.