#93 Ofgem's Transforming Connections consultation explained

Unreliable data and inconsistent service have long made connections harder to navigate. In this connectology® episode, Connectologists® Rachael Eynon and Alex Ikonic work through Ofgem’s two latest consultations, sharing what is proposed and where questions remain: • better data: Ofgem’s Transforming Connections Data (TCD) consultation proposes a new Demand Capacity Register, a demand works register and improvements to existing registers  • a clearer customer journey: Ofgem’s Transforming the Connections Experience (TCE) consultation proposes service level agreements (SLAs), a named point of contact and minimum offer content  • stronger recourse: TCE also proposes higher Guaranteed Standard of Performance (GSOP) payouts and a move away from zero-value liquidated damages, with detail still to come  • timing for implementation: Ofgem is considering whether the TCE changes should start in summer 2027 or April 2028  •time to respond: the TCD and TCE consultations both close on 06 November 2026  Alex mentions a client who found the project status on the TEC register was wrong more than 50% of the time in the sample they reviewed. Since recording, the NESO corrected this within days of the client raising it. That kind of responsiveness deserves recognition. Recorded: 13 October 2026 This content was recorded on an earlier date. The connections landscape changes rapidly, so please treat any facts, figures, and guidance as a point-in-time view and verify current information before relying on it. Our links: Website: https://roadnighttaylor.co.uk/ Newsletter sign up: https://roadnighttaylor.co.uk/newslet... Follow us on LinkedIn:   / roadnight-taylor-ltd   Find if we fit at info@roadnighttaylor.co.uk