AIOps: 386 Tickets Traced to One Patch, Fixed in 11 Minutes | ElixirClaw

AIOps that turns 386 tickets into one incident. See how agents trace a VPN outage for 1,240 employees to last night's patch and restore access in 11 minutes, with a manager approving the rollback. Incident 4102 locks 1,240 employees in Dubai and Abu Dhabi out of the VPN, with 386 tickets in 20 minutes. The triage agent links them into one incident scored 94 out of 100, the diagnosis agent finds that last night's patch broke the certificate chain, and the remediation agent fails over to the standby gateway, while rolling back the security patch in production waits for the IT operations manager. An IT operations orchestrator in ElixirClaw runs triage, diagnosis, remediation, service desk and change and audit agents over an ElixirData context graph built from monitoring, the service desk, the CMDB and change records, with tools from MCP servers and skills from ElixirHub. An authority boundary on the rollback tool requires approval in production, and AgentOps scores, red-teams and traces every agent. Users back online in 11 minutes with one human decision, an evidence pack mapped to ITIL, SOC 2 and ISO, and the same patch already paused on two more gateways. Chapters: 0:00 1,240 Users Locked Out 0:18 Why Alerts Aren't Enough 0:50 Agentic IT Operations on Elixir 1:32 Following Incident 4102 3:00 Back Online in 11 Minutes 3:46 How It Was Built 5:08 AgentOps and Red Teaming ElixirClaw is the enterprise agentic OS, built on XenonStack's Elixir Platform: AI agents that work on your enterprise context from ElixirData, connect to your systems through MCP, act within decision boundaries you set, and keep a person in the loop for every high-risk step, with AgentOps tracing and evaluating every decision. Book a demo: https://elixirclaw.ai Context OS: https://elixirdata.co More from XenonStack: https://www.xenonstack.com Watch the full playlist: AI Agents for IT Operations & AIOps #ElixirClaw #AIAgents #AgenticAI