Representing Yourself with the DWP (Universal Credit, Personal Independence Payment)

In this video I give some tips on how to manage your responses in face to face meetings, phone calls and written communication. Many people find these interactions stressful and it can be hard to stay cool when speaking with representatives, but keeping your cool can mean more positive outcomes for you in managing your claim. You can read my written blog for a quick reference guide here - https://talktostu.co.uk/blog/