Beyond Automation: Reclaiming Time for Patient Care

🎙 Time is one of the most valuable resources in general practice, and increasingly one of the hardest to find. In this episode of The Halfway Point podcast, Ben is joined by James Aitman from JifJaff to explore how intelligent automation can help practices reduce repetitive work, improve patient journeys and give valuable time back to clinical and administrative teams. Using MyBotGP as a real-world example, we discuss what good automation looks like in general practice, the processes that can be automated safely and where human judgement and interaction remain essential. We also explore how automation can support reception and administrative teams, improve consistency, release capacity and ultimately allow practice teams to spend more time on the things that really matter. But introducing automation isn't simply about adding another piece of technology. James shares his thoughts on implementation, staff engagement, patient safety, governance and how practices can make sure automation genuinely solves a problem rather than creating another one. * * * * You can find more information on our upcoming Practice Manager Conferences in Preston and Salisbury via https://locumpm.co.uk/upcoming-events. 💼 If you and your Practice, PCN, Federation, etc. would like some flexible management support from LPM, please let us know via https://locumpm.co.uk/engage-with-lpm. 💻 If you are an existing Primary Care Manager and would like to work with us at LPM, please also let us know via https://locumpm.co.uk/work-with-lpm. Connect with JifJaff https://jifjaff.co.uk   / jifjaffsoftwareconsultancy     / jifjaffrpa      / @jifjaff   Resources referenced in this episode https://jifjaff.co.uk/mybotgp-normal-... https://jifjaff.co.uk/mybotgp-docman-... https://www.england.nhs.uk/long-read/... Full resources and the show notes for this episode can be found at The Halfway Point podcast page: https://locumpm.co.uk/the-halfway-point. 🔗 Connect with LPM https://locumpm.co.uk   / locumpm     / locumpm     / locumpm     / primarycaretraining      / @locumpm   https://podcasts.apple.com/us/podcast... https://open.spotify.com/show/6xl6wL4... ☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm. 💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter. 💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word! 🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk. The Halfway Point https://www.LocumPM.co.uk/The-Halfway... #practicemanagement #lpm #thehalfwaypoint This episode may contain affiliate links that are part of partner or referral programs. If you choose to explore or purchase something through these links, LPM may receive a small thank-you in return, at no extra cost to you. These contributions enable us to continue producing high-quality content and resources for the primary care community. As a result, please mention LPM and The Halfway Point podcast when purchasing. (At LPM, we only recommend what we genuinely believe will bring value to your practice.) The advice and content discussed in this episode are shared in good faith and for general information purposes only. We recommend that practices carry out their own due diligence before taking any action based on this content. The views and opinions expressed are those of the individual contributors or organisations involved and do not necessarily reflect those of Locum PM or any affiliated organisations. All links and content / resources referenced were accurate at the time of the episode’s recording / release.