The Future of Trust and Safety in the Age of AI | PwC’s Trust and Safety Outlook 2026

AI is reshaping trust and safety—from how online harms emerge and spread to how platforms detect, evaluate and respond to them. Ben Whitelaw, founder and editor of Everything in Moderation and co-host of the Control Alt Speech podcast, joins Daniel Hays, PwC’s Strategy & Policy Consulting Leader, for a conversation on key themes from PwC’s Trust and Safety Outlook 2026. They explore the growing role of AI agents, evolving regulation, the future of content moderation and how trust and safety is moving from a reactive function to a strategic capability embedded across products and organizations. They also discuss what this transformation means for trust and safety professionals, including the shift toward more specialized human expertise as AI takes on a greater role in enforcement operations—and why organizations need to demonstrate the value trust and safety creates for their businesses, users and stakeholders. Learn more in PwC’s Trust and Safety Outlook 2026. - https://www.pwc.com/us/en/industries/...