What is a CPO? With Kristine Pollock, ILG

We continue The People Agenda Podcast's 'What Is a CPO?' series with Kristine Pollock, Chief People Officer at ILG, a third-party logistics provider serving beauty and wellbeing brands. Kristine explains why her title changed from HR Director to CPO last year, and why it was never about giving the people function more status. She talks through how ILG is building one shared culture across itself and subsidiary GFS, how she translates people strategy into language the C-suite actually responds to, and how she keeps a workforce ranging from 520 permanent staff to over 1,000 at peak season engaged all year round. She also shares her own description of the CPO role: the company conscience, making sure people stay part of every commercial decision, not an afterthought to it. If you work with clients thinking about culture, engagement or the future of the CPO role, this one's worth your full attention. Timestamps 00:00 Welcome and introducing the What Is a CPO? series 02:00 What ILG does and how the business is structured 04:00 The GFS acquisition and Eucan Logistics 05:00 Why the HR Director title changed to CPO 08:00 Speaking the C-suite's language to earn influence 10:00 Building one culture across two businesses 13:00 Designing behaviours that support ILG's values 16:00 The gap between stated values and lived values 19:00 The "Who's Sinking Your Boat" analogy 20:00 Engaging a workforce that swings from 520 to 1,000+ people 23:00 Using data to make the case for engagement to the C-suite 26:00 Kristine's view: the CPO as "company conscience" 27:00 Where the CPO role goes next Watch more from The People Agenda podcast: https://hubs.la/Q04pLNgb0 Subscribe to LACE Partners on YouTube: https://hubs.la/Q04pLkCg0 Follow LACE Partners on LinkedIn: https://hubs.la/Q04pLgnf0 Want to talk through how this applies to your organisation? Get in touch: https://hubs.la/Q04pLNgc0