PMS Success Depends On This One Thing | with Ryan King

The Modern Hotelier - Episode #243: Successful PMS Rollouts & A Strong Hotel Operations Platform | with Ryan King What do hoteliers need to know about PMS implementations, hospitality tech, and leadership today? In this episode, hosts David Millili and Steve Carran sit down with Ryan King, Senior Vice President of Americas at Shiji, for a wide-ranging and honest conversation about hospitality, technology, leadership, and the future of guest experience. Ryan shares his journey from working on-property in Washington, DC to leading Shiji’s growth across the Americas, including the strategic decision to shift operations to Mexico as a hub for North and South America. Along the way, he opens up about career pivots, leadership lessons, and why curiosity, humility, and communication are essential for long-term success in hospitality tech. In this episode, we cover: What lessons from working on-property still shape Ryan’s approach to hotel tech today? How important are communication and change management during a system rollout? The Shiji’s philosophy on all-in-one platforms vs best-of-breed solutions What are the fastest wins hoteliers can achieve when adopting new technology? Why PMS implementations succeed or fail (and it’s not the technology) ************ TIMESTAMPS ************ 00:00 Introduction 01:14 Lightning Round with Ryan King 02:46 Ryan King's Background and Career Journey 05:51 Transition to Technology and Leadership 14:57 Thought Leadership and Industry Insights 29:09 The Evolution of Guest Mobility 30:01 Enhancing Guest Experience 32:54 Data Security in Hospitality 35:11 Support and Service in PMS 39:02 Impact of PMS on Guest Experience 46:07 Adopting New Technology in Hospitality 51:00 Reflections on Hospitality and Technology 53:12Conclusion and Final Thoughts ************ LINKS & RESOURCES ************ This episode is sponsored by Shiji: https://www.shijigroup.com/ Links: Ryan on LinkedIn:   / ryan-king-11083842   Shiji Group: https://www.shijigroup.com/ For full show notes head to: https://themodernhotelier.com/episode... Join the conversation on LinkedIn:   / the-modern-hotelier   Connect with Steve and David: Steve:   / %f0%9f%8e%99%ef%b8%8fsteve-carran-00914510   David:   / david-millili