Customer Onboarding Requirement Gathering | Stakeholder Questionnaire & OCR Requirements

Banking Business Analyst Course: https://www.udemy.com/course/banking-... 🏦 How does a Business Analyst gather requirements for a Customer Onboarding solution? Requirement gathering is one of the most important BA activities — and in banking, getting the right information upfront is critical because onboarding involves customer data, documents, KYC, verification, compliance, and multiple systems. In this video, we take a practical Customer Onboarding / Digital Account Opening scenario and walk through how a BA would gather requirements from stakeholders and Subject Matter Experts (SMEs). We cover: 🔹 Preparing a stakeholder questionnaire 🔹 Identifying mandatory customer information 🔹 Determining which documents are required for onboarding 🔹 Questions to ask the Customer Onboarding SME 🔹 Understanding how OCR should extract customer information 🔹 Requirements for document verification 🔹 Capturing SME responses and jotting down requirements 🔹 Converting stakeholder discussions into clear and actionable requirements A BA's approach can be summarized as: Prepare Questions → Interview SME → Understand Current Process → Capture Responses → Identify Requirements → Validate & Document This is a practical example of how requirement gathering happens in a real-world banking project, rather than simply writing requirements from a template. 🎥 Watch the complete video to see how a Business Analyst can structure stakeholder discussions and turn SME knowledge into clear requirements. #BusinessAnalyst #BankingBA #RequirementGathering #RequirementsAnalysis #CustomerOnboarding #DigitalAccountOpening #DigitalBanking #OCR #DocumentVerification #KYC #Banking #FinTech #BAInterview #BusinessAnalysis #ProductManagement