What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam

What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam This video highlights the importance of ITSM- IT Service Management. The highlights are as follows. 1. What is IT service Management (ITSM)? ⁃ How IT teams manage the end-to-end delivery of IT services to customers ⁃ All the processes and activities to design, create, deliver and support IT services 2. ITSM Process ⁃ Service request management ⁃ Incident management ⁃ Problem management ⁃ Knowledge management ⁃ IT Asset management ⁃ Change management 3. ITSM Vs ITIL (IT Infrastructure Library) 4. ITSM software tools selection criteria ⁃ East to use and setup ⁃ Enables collaboration ⁃ Customization possibility to your needs 5. ITSM Frameworks and standards ⁃ ITIL COBIT MOF etc 6. Few of the popular ITSM software tools ⁃ JIRA Service management ⁃ Freshdesk ⁃ Atera ⁃ SysAid etc Watch now. #m2powerfuture #mpowerfuture #mpower #aneeshkumar #aktalks #malayalam #itsmmalayalam #itsm #itil #itsmvsitil #malayalam Language : Malayalam Social Media Links: Instagram :   / m2power.futurz   Facebook :   / m2powerfuture   Twitter :   / mpowerfuture   Image Credits : Google Editing credits :   / an_art_life