Customers First, Staff Always: Growing a Business Through People | Community Capital | Episode 218

On this episode of Community Capital, Rob sits down with Michael Malecki, owner of Kneaded Relief Massage & Spa. After taking over the business in 2020, Michael grew it from a single Southgate location to multiple spas across Southeast Michigan, including a new downtown South Lyon spot. He shares why he credits his team for that growth, the expensive lesson he learned when he ignored their advice, and what first-timers can expect when they finally book that first massage.   Guest Links: Kneaded Relief Spa: https://kneadedreliefmassage.com/ Timestamps 00:00 Introduction and Business Origins 02:21 Massage Services and Specialties 05:06 Expansion Vision and Lessons Learned 07:52 Future Goals, Newcomer Advice, and Closing Show Links Learn more about the Brighton Chamber by visiting our website. Website: https://www.brightoncoc.org/