How to Create AI Champions with an Innovative Adoption Program

How to Create AI Champions with an Innovative Adoption Program Led by Mikayla LaRosa and Jan Young March 11 2026 Jan Young and Mikayla LaRosa share a cohort-based, four-week “guided DIY” adoption program designed to create AI champions and drive durable customer adoption. Mikayla outlines the structure—weekly curriculum, office hours, and a private community—balancing AI acceleration (weeks 1 and 3) with stakeholder feedback and change management (weeks 2 and 4). If you want the slide deck and breakout room notes from this session, head on over to: https://www.thecxxchange.com/resources About Our Hosts Mikayla LaRosa transforms AI overwhelm into competitive advantage for companies of all sizes. As an AI educator and strategist at Airtable, she designs adoption programs that meet teams where they are, equipping customers to solve real problems with AI at scale. As one of Airtable's early employees, she's spent the last eight years in the customer experience trenches, hosting 100+ educational programs and leading consultative engagements. ​Mikayla also drives internal AI enablement across Airtable's organization, upskilling teams on best practices and building organizational muscle around AI. As a non-technical builder herself, she designs AI education for accessibility and immediate impact, not technical perfection. Her work proves that the path to AI adoption isn't through top-down mandates, it's through empowering business champions. Follow Mikayla on LinkedIn:   / mikaylalarosa   Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award-winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles, including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer-led growth. Follow Jan on LinkedIn:   / jan-young-cx   Learn more about her services: JanYoungCX.com About CxXchange (formerly #CSOfficeHours) CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success. Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations. CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups. Everyone is welcome. Come join us! About SuccessHour SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn. Learn more and join us at CxXchange! Our website has everything you need including links to our 24-7 slack community, YouTube page, and all our resources: https://www.thecxxchange.com/ Follow us on LinkedIn:   / cxxchange   Join our LinkedIn group to share your thought leadership:   / 14089431   #CustomerSuccess, #SuccessHour, #CXXchange, #JanYoungCX, #AI #CustomerAdoption