Stop Booking Your Seat Online (Call and Say This Instead)

Every airline website in the world has a seat map. You click your seat, you see the little green square turn blue, and you think you just made the best choice available to you. You didn't. You made the best choice the website was willing to show you. And I know how that sounds. It sounds like I'm about to tell you there are secret first-class seats hiding behind a phone call. I'm not. What I am going to tell you is that the person who answers that phone has access to tools, codes, and options that the seat map on your screen literally cannot display. And once you know what to say to that person, your entire flying experience changes. I'm Jess. I spent sixteen years as a flight attendant, and now I tell you what the airlines won't.