Managing Issue/Support Ticket and creating Service Level Agreement in ERPNext | Support Module

This video contains an explanation about Issue and Service Level Agreement in ERPNext Time Stamp Introduction - 00:00 Ways to create an issue - 0:36 Service Level Agreement introduction- 2:47 Support Settings - 3:20 Creating Service Level Agreement - 3:35 Response and Resolution time - 5:30 Support Hours - 7:00 Pause SLA On - 8:10 Creating Issue - 9:00 Web Portal Comments by Customer - 13:13 Thank you for watching! :)