ITIL Version 5 Explained – What’s Changed from ITIL 4? (Full Webinar)

ITIL Version 5 explained – what has changed from ITIL 4 and what does it mean for IT service management professionals? In this webinar we explore the new ITIL 5 framework, AI governance, and the updated certification path. In this webinar, we break down the key updates in ITIL Version 5 and explain what they mean for IT service management professionals, digital product teams, and organisations adopting modern service management practices. ITIL 5 builds on the foundations of ITIL 4 while introducing new guidance for digital-first organisations, including AI governance, experience-led service design, and a unified product and service lifecycle. In this session you will learn: • Why ITIL has evolved and the drivers behind Version 5 • The key differences between ITIL 4 and ITIL Version 5 • The new digital product and service lifecycle model • How AI, automation, and governance are integrated • What stays the same from previous ITIL frameworks • The new ITIL certification pathway • What ITIL 5 means for ITSM professionals and organisations This webinar is ideal for: • IT Service Management (ITSM) professionals • CIOs, CTOs and technology leaders • Digital product and service managers • Anyone considering ITIL training or certification Learn how ITIL Version 5 helps organisations align IT services, digital products, and business outcomes in a modern, AI-enabled world. 🔗 Learn more about ITIL training: https://www.sysop.co.uk/training-cour... #ITIL #ITIL5 #ITSM #ServiceManagement #DigitalTransformation #ITILTraining