4 AI Receptionists vs a Flooding Emergency: Only One Got It All Right

I set up 4 AI receptionists for the same fictional plumbing company, Brightside Plumbing & Drain, and ran the exact same 10 customer calls through each one: bookings, a price shopper, a flooding emergency, a gas smell, a messy caller, a reschedule, a Spanish speaker and more. You'll hear real call audio, a score out of 65, and what each one costs. Call-performance score (out of 65; accuracy 20, booking 20, emergency + safety 25): 1. My AI Front Desk: 61.67 2. Upfirst: 55.00 3. Quo (Sona): 47.33 4. Smith.ai: 45.67 Not scored yet: caller experience (15), owner experience (10), setup (10). One person did the scoring. Rosie is unranked because only one test call went through, and that call played a subscription error. Tools tested (some links are affiliate links; we may earn a commission at no extra cost to you): • My AI Front Desk (affiliate): https://www.myaifrontdesk.com/?via=chris-d... • Upfirst: https://www.upfirst.ai/ • Quo (Sona): https://www.quo.com/ • Quo (affiliate): https://get.quo.com/zare9rp7tu6x • Smith.ai: https://smith.ai/ (no affiliate; not pursuing) Full scorecard + test-call script: https://ownersbotlab.com/results-ai-recept... Prices are from each vendor's public pricing page, checked Oct 24, 2026, on monthly billing. They change often, so check before you buy. Price is shown separately and is not part of the score. Chapters 00:00 Cold open 00:55 The test 01:50 Easy calls 02:24 Flooding emergency 03:42 Gas smell 04:19 Messy caller 04:41 Reschedule 05:31 Spanish caller 06:29 Scores & pricing 07:29 Verdict How this video was made: Brightside Plumbing & Drain is a fictional test business. Test calls were placed by an automated AI test caller reading a fixed script, and recorded. Narration is an AI-generated voice reading a script we wrote. We are not sponsored by any company shown. Some links above are affiliate links; we may earn a commission at no extra cost to you. Safety note: if you smell gas, don't relight anything or flip switches. Leave the building and call 911 or your gas utility from outside. #AIReceptionist #SmallBusiness #Plumbing