Jessica Miller-Merrell on Why Promoted Top Performers Fail as Managers and HR Blames the Hire

HR keeps filing manager failures as hiring problems. In this episode of Leading Indicators, Curtis Forbes talks with Jessica Miller-Merrell, founder of Workology and host of the Workology Podcast, about why top performers promoted into management struggle to motivate people unlike themselves, and why the departure that follows gets blamed on the employee. Jessica explains how to make the case for manager training in revenue instead of turnover, how to run a small pilot with a one-question score, and why two locations three miles apart can perform completely differently. She also shares why she sits in the break room for two days to hear what employees really say, and why HR is losing technology decisions to IT and finance. If you work in HR, people analytics, or workforce technology, this conversation covers how to turn manager quality into a number leadership will fund. Leading Indicators is a behavioral workforce intelligence podcast, sponsored by MustardHub.