Listen to Connect: The Leadership Skill Most Managers Miss | Nicky Miklós with Kylie Paatsch

Are your one-on-ones building real connection, or just ticking boxes? Nicky Miklós and Kylie Paatsch, author of The Connect Effect, on how leaders can listen to connect and lift team engagement. Nicky sees it all the time in her work with sales leaders and business owners: leaders with the best intentions, asking the same well-worn questions, and one-on-ones that quietly slide into KPI catch-ups. In this episode she sits down with leadership expert and author Kylie Paatsch to unpack what actually builds trust and engagement, from staying connected with a hybrid team that's stopped calling, to the questions that get below the surface, to the extra level of listening that makes people feel seen, heard and valued. It's a conversation between two coaches (and good friends), so expect plenty of laughs alongside tools you can use in your very next one-on-one. In this episode you'll learn: ▶ Why engagement starts with trust, and what changes when there are six generations in the workforce ▶ How to stay connected with a hybrid or remote team without relying on them to call you, and why leaders need to be "exceptionally intentional about connection" ▶ POT and DOT: a simple setup that stops one-on-ones becoming a chitty chat ▶ Listen to connect: the extra level of listening that helps people feel understood and valued ▶ Why Nicky says it's time to retire "How can I support you?", and the questions to ask instead ▶ SAOS (spend time, ask, observe, share) for understanding what really drives your people ▶ Whether a one-on-one should be a coaching conversation, and how situational leadership helps you decide how directive to be Nicky Miklós helps business owners and sales leaders move from reactive, scattered growth to smart, structured, scalable growth. Get in touch: hello@nickymiklos.com About Kylie Paatsch: Kylie is an author, a leadership expert, coach and facilitator with more than 30 years of leadership experience and over 20 years of coaching and facilitation. She works with senior leaders, from mid-level to C-suite, at organisations including Qantas, CommBank, Flight Centre and Rip Curl. Her latest book is The Connect Effect: How to Build Loyalty, Ownership and Engagement with Your Leaders. Connect with Kylie Paatsch: ‪@KyliePaatsch‬ Website: https://kyliepaatsch.com.au The Connect Effect: https://kyliepaatsch.com.au/book/ Free sample chapter: https://mailchi.mp/194ded24daad/conne... LinkedIn:   / kyliepaatsch   Instagram:   / kyliepaatschleadership   🔗 Take the free Smart Business Growth Audit: https://smart-growth-audit.replit.app/ #SmartBusinessGrowth #Leadership #TheConnectEffect #OneOnOnes #EmployeeEngagement #SalesLeadership #nickymiklos Tags listen to connect, one-on-one meetings, effective one-on-ones, leadership listening skills, employee engagement, team engagement, hybrid team leadership, leading remote teams, coaching questions, leadership coaching, sales leadership, situational leadership, The Connect Effect, Kylie Paatsch, Nicky Miklós, Smart Business Growth Podcast