Ep91: Michael Notte on Designing benefits like systems + The human edge over AI

This week, hear a chat with Michael Notte about systems thinking, AI, and the human edge in insurance. Lessons in other industries can translate to software development. • Designing benefits and compensation packages using systems-thinking principles • Treating upfront communication like requirements gathering • AI chatbots for FAQs and enrollment: what works and where they hit a wall • The human edge: reading between the lines when an AI bot can't • Balancing AI tools and people when scaling • Governance and accountability: who owns the decisions an AI agent makes? • AI as reactive, not proactive and why humans still need to surface the indicators • Technical debt in insurance vs. software: shortcuts that come back to bite you Links and Resources: • LinkedIn: Mike Notte (  / mike-notte-27400b178  ) • Website: MJN Insurance Services (http://www.mjninsuranceservices.com/) • Instagram: @smallbizbenefitspro (  / smallbizbenefitspro  )