Webinar | Agentic AI in financial services: lessons from Adyen

AI adoption across financial institutions keeps running into the same obstacles: aging legacy systems, brittle foundations, mounting compliance demands, and unrealistic expectations. At the same time, agentic systems are being deployed. In this session, Jasper Geurts, CTO at Software Improvement Group (SIG) sits down with Erwin Huizenga, Head of Engineering - Applied AI at Adyen to unpack what agentic AI looks like in production. Adyen operates a global payments platform under strict regulation, so its engineers speak from real production experience rather than theory. The conversation covers three areas where Adyen is putting agents to work: AI-assisted engineering, such as writing and documenting code the operational and compliance work behind running payments the products they build for the businesses they serve You will hear how to fail fast inside a regulated enterprise, which metrics actually signal success, and why the processes and harness around the AI model matter more than the model itself. The discussion also confronts the productivity mirage and how to manage token cost before it erodes returns. Chapters: 00:00 Trailer 00:48 Welcome 02:15 AI in Production 06:32 Measuring Productivity 08:41 Full Autonomy Use Cases 14:14 Architecture & Tech Debt 19:40 Training Your Own Models 22:59 Agentic Experience 27:00 Pitfalls & Lessons Learned 29:36 Token Costs 38:40 Getting Started 41:29 AI Misconceptions Complementary reading: The AI Boardroom Gap in FSI https://www.softwareimprovementgroup.... Follow us on social LinkedIn:   / software-improvement-group   #ArtificialIntelligence #AI #AgenticAI #FinancialServices #AILeadership