Benchmarking Your Collections Operation Against Peers

An overview of a peer-built collections capability benchmark: 21 categories following the account life cycle, each scored on five maturity levels, with results cut by creditor, agency and debt buyer. The group then debates which scale metrics make comparisons meaningful, from total delinquent accounts per collector to touch SLAs and the share of payments collected with no human voice. Part 1 of 3 from the Collections Executive Community (CEC) session on March 11, 2026. The CEC is a vendor-free peer forum for senior collections and accounts receivable management executives, hosted by Scott Hamilton of ARM Tech Advisors. https://armtechadvisors.com