Is Bad Retention Costing You? | The Esteem Agency

Most clients don't leave with a big goodbye. They drift, and by the time the renewal comes around, they've already moved on. Bad Retention is a short film about what that looks like from both sides of the counter. If you run a small business, an agency, a conference firm, a nonprofit, an association or a performing arts theatre, you'll probably see yourself in it somewhere. I'm Natalie Williams, founder of The Esteem Agency. I help organizations keep the clients, delegates, members, donors and patrons they've already earned. Free client retention resources: https://www.theesteemagency.ca/ Not sure where your retention stands? Take the free quiz: https://www.theesteemagency.ca/quizpa... Film by Ashesh Arora Studios