ASUS ROG Ally RC71L Handheld Game Console dead batter wont charge

orange light flashing no charge going to the battery, console power on with charger no battery, battery tested 0 volt plz subscribe shipping address: youness faiz 12911 sarah ln largo fl 33773 shop address: SOSfix 12003 seminole blvd largo fl 33778 any question about shipping txt 8502425552 "no tech-support"