Episode 27 | The Human Firewall Explained with Skipton Building Society

What happens in your organisation the moment someone realises they've clicked a bad link? 🔗 In this episode of Tales from the CyberLab, Adam Myers is joined by Kate Oliver, Information Security Specialist at Skipton Building Society, to unpack what the human firewall really means in practice. Kate shares how 20 years at Skipton took her from mortgage underwriting support into information security, why the language of blame around scams is both unfair and counterproductive, and how Skipton has moved beyond the annual tick-box course to bite-size learning, live hack demonstrations, security champions, gamified reporting and a genuinely blame-free culture.