[Part 2] Copilot Customer Zero: Microsoft's AI Transformation Story & Framework for Success

Discover how Microsoft embraced enterprise AI transformation with its Copilot and agentic technologies before releasing them to the world. Grant Dess, Microsoft Principal Solution Engineer - AI Workforce, shares real-world insights from Microsoft’s AI journey, including strategies for enriching employee experiences, reinventing customer engagement, reshaping business processes, and driving innovation. Learn about key metrics, adoption challenges, responsible AI practices, and practical tips for starting your own AI journey. Perfect for organizations looking to leverage Copilot or scale AI adoption to drive business results. TIMESTAMPS 00:10 Introduce speaker Grant Dess from Microsoft 01:35 Microsoft's AI Vision: Human-AI collaboration 02:50 Microsoft's AI Ambition 04:35 Microsoft's Copilot Customer Zero pilot group 07:13 Microsoft's Frontier Success Framework for AI Transformation 11:12 Microsoft's AI Transformation results (so far) 13:44 The Microsoft Frontier Firm Approach Watch Part 1 of this series to learn more:    • [Part 1] What Is a Frontier Firm? Microsof...   14:47 Microsoft's AI Journey: Applying the Frontier Firm Approach 15:51 Snapshot of the Customer Zero Program & Results: Copilot Immersion 20:13 Where to start your AI journey 21:32 Responsible AI: NIST AI Risk Management Framework 22:46 5 Key lessons learned as Copilot Customer Zero 26:09 Register for Part 3: Leading Responsibly with AI *Slides are not available for this webinar.* Download C5 Insight's Microsoft Copilot Security Checklist: https://c5insight.com/microsoft-copil... Register for upcoming events: https://c5insight.com/blog/?filter=tr... Contact C5 Insight: https://c5insight.com/contact/ Follow C5 Insight:   / c5-insight     / c5insight     / c5insight