Are You Missing Valuations Without Knowing It? | Estate Agency Webinar

Are you missing valuations without even knowing it? In this free webinar, Steve Ryan is joined by Annabel Goulden, Head of KnowYourMarket, to explore how customer feedback and mystery shopping can help estate and letting agents uncover hidden opportunities, improve team performance, and win more valuations. Every interaction with a potential client matters - from the first phone call to the valuation appointment. The experience your team delivers can be the difference between winning an instruction and losing it to a competitor. In this session, we cover: Why estate agents lose valuations without realising it How mystery shopping reveals strengths and areas for improvement The impact of customer experience on winning instructions How customer feedback supports staff development and training Practical ways to improve conversations, follow-up, and service standards Turning customer insight into measurable business growth Whether you're an agency owner, manager, or team leader looking to improve customer experience, increase valuations, or gain greater visibility into your team's performance, this session gives you practical insights you can put into action straight away. Hosted by: Steve Ryan Guest Speaker: Annabel Goulden, Head of KnowYourMarket #EstateAgency #Valuations #MysteryShopping #CustomerExperience #PropertyIndustry #LettingAgents #EstateAgents