Why Contractors Are Switching to R-32—It’s Easier Than You Think

The first R-32 installation may feel intimidating—but once contractors get past that initial hurdle, the transition becomes much easier. In Episode 13 of Accelerated HVAC Success, Ben Middleton visits the Daikin branch in Hamilton, Ontario, to speak with Branch Manager Andrew McMahon. Andrew shares his journey from automotive work into HVAC, his transition from the field to the wholesale side of the industry, and how his team uses decades of experience to support local contractors. Ben and Andrew also discuss why contractors are choosing R-32, how hands-on training can make new technology less intimidating, and why having knowledgeable people, accessible inventory and local technical support can make a major difference in the field. In this episode: • Andrew’s journey from automotive work into HVAC • His transition from fieldwork to branch management • How experienced branch employees support contractors • Why contractors are choosing R-32 • Getting past the fear of the first R-32 installation • The importance of maintaining local equipment inventory • Providing fast access to commercial rooftop units • Hands-on technical training for HVAC contractors • Using working equipment to help diagnose field problems • Why contractors should get to know their local branch team If you’re uncertain about R-32 or other changes in HVAC technology, Andrew’s advice is simple: take the plunge, complete that first installation and get past the initial hurdle. Subscribe to Accelerated HVAC Success for practical conversations about HVAC technology, training, sales, leadership and business growth. #HVAC #R32 #HVACTraining 00:00 Getting past the first R-32 installation 00:30 Helping HVAC contractors succeed 01:13 Disclaimer 01:29 Show introduction 01:55 Meet Andrew McMahon 02:17 Andrew’s journey from automotive into HVAC 02:40 Moving into the HVAC industry 03:06 Transitioning from the field to wholesale 03:34 Managing the Hamilton branch 03:57 What makes this branch different 04:24 Decades of industry knowledge 05:10 Supporting the branch team 05:37 Finding answers for contractors 05:59 Why contractors are choosing R-32 06:47 Overcoming nervousness about R-32 07:11 Keeping inventory available 07:59 Supporting commercial rooftop replacements 08:52 Daikin’s regional branch support 09:12 Local contractor training 10:10 Hands-on equipment training 10:25 Diagnosing field problems at the branch 11:08 An invitation to contractors 11:55 Andrew’s final advice 12:11 Closing