Payments, Automation & Agencies: Benchmarking the Back End

The rest of the live benchmark: most firms still run one payment processor while a few use orchestration with smart routing and network tokens; the share of payments made without an agent splits sharply by business model; about 60% already automate call notes and QA; and many creditors aren't sure their agencies are top-quartile. Closes with how much of charged-off inventory is enrolled with debt settlement firms. Part 3 of 3 from the Collections Executive Community (CEC) session on August 12, 2026. The CEC is a vendor-free peer forum for senior collections and accounts receivable management executives, hosted by Scott Hamilton of ARM Tech Advisors. https://armtechadvisors.com