Botho Stein - The 5 Star Mindset and the May Fair Service

In this video, the first in our series introducing ‘The 5 Star Mindset’, we welcome Botho Stein, the General Manager of the May Fair Hotel, as he shares his thoughts and insights on what the ‘The 5 Star Mindset’ means to him personally and to his staff. Since 1927, The May Fair has welcomed guests to stay in one of London’s most iconic neighbourhoods and experience the delightful tradition of Mayfair hospitality. A 5-star deluxe hotel, it boasts over 400-bedrooms, multiple bars and restaurants as well as a gym and spa. It’s secret to success lies in its consistent delivery of a hyper-personalised customer experience made possible by its staffs’ dedication to attention to detail. Learn more: https://www.csq.global/five-star-mind...