Tales From Tech Support | THAT'S NOT A TICKER TIM! | r/TalesFromTechSupport

Tales From Tech Support | THAT'S NOT A TICKER TIM! | r/TalesFromTechSupport Please Subscribe: https://shorturl.at/yBMZ3 In this video we relate to: tales from tech support, r/talesfromtechsupport, tales from tech support reddit, tales from tech support rslash, tales from tech support youtube, tales from tech support playlist, tales from tech support reddit rslash, rslash tales from tech support playlist, top tech support posts of all times, funny tech support calls, tech support mess, funny tech support, tech support horror stories, tales from tech, funny tech support stories, tech support, reddit stories tales from tech support r slash That's not a ticker, Tim. One day at my Telco my boss comes to me with an unusual assignment. Boss: "There's something I'd like you to help me with, but I'm not quite sure if it falls strictly under your job description." Bytewave: "Let's hear it, I'll let you know." Boss: "Six months ago, dropped calls to senior line quadrupled, went from a little over 1% to 4% almost overnight. I asked Systems three months back to explain the anomaly, but they said they calls aren't being dropped for technical reasons and that nothing changed regarding the system. Since you have access to all recordings, maybe you could investigate it?" So-called dropped calls are just calls that didn't actually begin at all; an agent calls us and hangs up before speaking to us at all. The legitimate reason for it to occur other than a technical problem with the internal call system is whenever they find their answer on their own while on hold, but this spike is definitely abnormal. Bytewave: "Yeah, I have recordings of every call. Not recordings of calls that never began at all. But yeah, I can take this." #reddit #rslash #talesfromtechsupport