Гаурав Дуггал, ИТ-директор Jio Platforms

𝐓𝐇𝐄 𝐕𝐎𝐈𝐂𝐄 𝐎𝐅 𝐀𝐍 𝐄𝐍𝐓𝐄𝐑𝐏𝐑𝐈𝐒𝐄 𝐀𝐈 𝐒𝐓𝐑𝐀𝐓𝐄𝐆𝐈𝐒𝐓 Gaurav Duggal, CIO, Jio Platforms As enterprises scale autonomous AI agents, cybersecurity and observability become critical to ensuring trust, accountability and operational resilience. Gaurav Duggal highlights that the growing adoption of AI agents introduces security risks not only from external threats but also from within enterprise environments. Without adequate observability, organisations may struggle to identify vulnerabilities and track agent behaviour across business platforms. He emphasises the importance of a robust observability platform supported by auditable logs and real-time monitoring. Tracking prompts, AI-generated actions and data flows across systems can help enterprises identify potential hallucinations, detect prompt injection attacks and strengthen security. For Jio, building AI agent platforms to address challenges at India's scale requires continuous visibility into system performance, security and customer interactions. Observability provides the insights needed to identify issues, measure improvements and assess the quality of outcomes. As autonomous AI adoption expands, integrating cybersecurity and observability into the foundation of AI platforms will be essential to maintaining trust and delivering reliable outcomes at scale. Watch Gaurav Duggal share his perspective on cybersecurity, observability and building AI agent platforms at India scale, in a conversation by ET Edge - The Times Group | CIOandLeader in association with Dynatrace & Amazon Web Services (AWS). #EnterpriseAI #AgenticAI #Cybersecurity #AIObservability #AIStrategy #AILeadership #AutonomousAgents #DigitalTransformation #JioPlatforms #Dynatrace #AWS