Easily Build an AI Customer Support Agent (That Gets Smarter Over Time)

Learn how to build an AI support agent that not only answers questions but learns from every customer interaction, making your support team faster, smarter, and more scalable. 📌 Timestamps: 00:00 – Intro: Smarter AI Support Agents 00:14 – How the Recursive Learning System Works 00:43 – Demo: AI Answers a Known Question 01:29 – Demo: AI Learns from a Human Agent 02:44 – AI Agent Responds with Learned Knowledge 03:25 – How the Postman Flow Is Built 04:00 – Webhook Setup and Ticket Handling 04:46 – Human Escalation and Answer Capture 05:21 – Updating the Vector Database with AI Embeddings 05:44 – Try It Yourself + Join the Community 🔗 Find this flow in the public workspace: https://postman.postman.co/workspace/... Join Sterling and learn how to create a self-improving customer service agent using Postman Flows, Zendesk, Pinecone, and OpenAI embeddings with no complex backend setup required. 💡 Discover how to: Automatically respond to tickets using an AI agent Capture human support answers and turn them into live training data Continuously update your agent’s knowledge base with semantic search Build a recursive learning loop that improves with every solved ticket With Postman’s new Flow Actions, you can automate and evolve your support workflows — cutting response times, reducing manual work, and delivering better customer experiences. 📣 Join the Community: https://community.postman.com/?utm_ca... 🔔 If you find this helpful, like and subscribe for more AI, API, and automation tutorials.