Build an AI Customer Support Agent with n8n + JEV | Outlook, OpenAI & Google Sheets #aiagents

Build a complete AI Customer Support Agent using n8n + JEV AI that automatically reads incoming customer emails, understands their intent, routes them to the correct workflow, drafts replies using OpenAI, creates Outlook drafts, and logs everything into Google Sheets. In this beginner-friendly n8n tutorial, we use JEV as the AI decision-making and routing layer. Instead of relying on traditional keyword-based IF/Switch rules, JEV understands the meaning of an email and classifies it into categories such as Product Inquiry, Complaint, Order/Delivery Issue, and General Information. The complete workflow uses: n8n for workflow automation JEV AI for intelligent email classification and routing Microsoft Outlook for incoming customer emails OpenAI for drafting customer responses Outlook Drafts for human review before sending Google Sheets for logging emails, categories, and responses A simple way to think about the architecture: JEV decides → OpenAI writes → n8n orchestrates This type of workflow can be adapted for ecommerce customer support, enterprise service desks, ticket classification, lead qualification, complaint management, incident routing, and many other business automation use cases. If you're interested in practical AI engineering, n8n automation, AI Agents, MCP, RAG, and real-world GenAI projects, subscribe to NextGenQA. Chapters: 0:00 Introduction to AI Workflow 0:53 Project Overview 2:50 Setting Up N8n 4:00 Creating Outlook Trigger 7:45 Email Classification with JEV 13:34 Drafting Replies with OpenAI 16:36 Creating Outlook Drafts 18:05 Logging Emails in Google Sheets 20:40 Testing the Workflow 23:00 Publishing the Workflow 25:07 Conclusion and Use Cases #n8n #JEV #JEVAI #AIAutomation #AIAgents #CustomerSupport #OpenAI #WorkflowAutomation #n8nTutorial #ArtificialIntelligence #GenAI #NoCode #OutlookAutomation #GoogleSheetsAutomation #NextGenQA