Agentic Claim Approval Workflow 🤖 An AI Agent That Follows the Policy

What if your expense claims could check themselves? 🤖 An AI agent reads the bill line by line, checks it against the company's expense policy, asks the employee for what's missing, and waits for the answer, for days if it has to. People still make the decisions. In this video we build an agentic claim approval workflow with a durable agent in WSO2 Integrator: the agent does the reading and the checking, the workflow keeps every step durable, and money only moves when a person releases it. 🧩 What you'll learn ✅ How an AI agent reads a bill image and checks it against a policy written in plain language ✅ How a durable agent waits for events and people (the bill, the employee's answer, the manager) and survives restarts ✅ Three guardrails: no arithmetic in the model, a person decides, and payment is gated in the runtime ✅ How to give an agent capabilities and nothing else: activities, events and a human task ✅ How to build it from scratch in WSO2 Integrator's designer ✅ Watching every agent run, model call and human task in the Integration Control Plane (ICP) 🚀 Run it yourself (Docker and a WSO2 model provider token) https://github.com/hasithaa/workflow-... ``` docker compose up -d --build ``` Then open http://localhost:8080 and sign in as ann@example.com, jane@example.com or ivy@example.com (password: demo12345). 📺 The previous video: Workflows That Wait for People    • Workflows That Wait for People ⏳ Durable W...   ⏱️ Chapters 0:00 What if expense claims could check themselves? 0:17 The demo: Ann, the expense agent, Jane and Ivy 2:24 What just happened 3:02 Solution architecture 4:46 What a durable agent adds: capabilities and guardrails 5:44 Build it from scratch in WSO2 Integrator 9:55 Run it yourself 10:06 Watch it in the Integration Control Plane 11:01 Wrap-up 🛠️ Built with WSO2 Integrator · Ballerina (ballerina/workflow, ballerina/ai) · WSO2 model provider · Temporal · Thunder (identity provider) · WSO2 Integration Control Plane 2.1.0 · MySQL · Docker Compose #AIAgents #AgenticAI #WSO2 #Ballerina #WorkflowAutomation