how to deal with a complaint about a medical colleague

This video is shown for training in small groups, ask colleagues to work in trios. 1. Dr A- you have just met the GP who has complained about the communication skills of the doctor (Dr B). 2. Dr B- you flatly refute the allegations made in the video. 3 Observes 1 + 2 and after 5-10 minutes of discussion. Feedback how this felt and what you have learned.