Communicating With the Public in a Polarized Environment | CSG South Webinar

Public-facing government staff continue to navigate increasingly complex interactions as polarization, economic pressures, and communication trends influence how constituents engage with state offices. In this recorded webinar, presented by CSG South’s Staff Alliance for Intergovernmental Leadership (SAIL), presenter Katie Gilfeather examined how these factors are shaping communication with the public and shared practical strategies to manage challenging interactions. The session explored common drivers of conflict, supported by research and real-world examples, and outlined how these dynamics may contribute to escalated behavior in public-facing settings. Speakers also discussed approaches to maintaining professionalism, setting boundaries, and responding clearly in high-pressure situations. Viewers will gain insight into: -Factors contributing to difficult public interactions -Techniques used to de-escalate conflict -Strategies for clear, nonpartisan communication -Approaches to maintaining professionalism under pressure -Considerations for supporting staff wellbeing and more This discussion is designed for state government professionals seeking practical tools to support effective communication and service delivery. Presenter: Katie Gilfeather, Licensed Clinical Social Worker and Training Consultant in Organizational Excellence, Conflict Resolution, and Mediation Learn more about CSG South webinars and policy resources at csgsouth.org.