Contact Center Data Into Action: How AmplifAI Drove a 20% CSAT Lift | Justin Barnard

🎙️ New Episode, Now Live!  Most contact centers are sitting on more performance data than they know what to do with, scattered across phone systems, CRMs, QA tools, and workforce management platforms. Justin Barnard, Senior Account Executive at AmplifAI, joins Gina Gibson to explain how his team turns that scattered data into something usable: a clear, specific list of actions for every supervisor, built around what's already working for the best agents on the floor.  📈 A long-time enterprise client saw a 20% lift in customer satisfaction after rolling out AmplifAI  ⏱️ Supervisors are getting one to two days back every week, time they're reinvesting into coaching instead of chasing reports across systems  🏆 AmplifAI just won 2026 Automated Solution of the Year at CCW Vegas, and previewed their new CX Analytics product to a packed room  Curious what this could look like for your team? Learn more at amplifai.com.  📺 Subscribe on YouTube:    / @thinkforwardllc    🎧 Listen and subscribe on Apple Podcasts: bit.ly/3ScRty0  🎶 Never miss an episode on Spotify: bit.ly/4wyEBAc  📩 Want to learn more? Reach out to Gina Gibson at mailto:info@thnkforward.com  #TechMatchmaker #GinaGibson #ThinkForward #AmplifAI #ContactCenterAI  #QualityAutomation #CustomerExperience #ContactCenterLeadership