How to Run an Internal Helpdesk in Slack | Employee Support with ClearFeed

Learn how to run an internal helpdesk in Slack and manage employee support requests across IT, HR, Finance, Operations, and other internal teams with ClearFeed. In this ClearFeed tutorial, we walk through the complete employee support workflow — from employees raising requests in Slack, forms, private tickets, email, or the Employee Portal to ticket creation, triage, collaboration, engineering escalation, and resolution. ClearFeed turns Slack into a structured internal helpdesk while letting employees continue asking for help where they already work. In this video, you'll learn how to: • Set up employee support channels in Slack • Turn Slack messages into trackable support tickets • Let employees submit requests using Slack Forms • Create private tickets for sensitive IT or HR requests • Accept support requests through email and the Employee Portal • Manage employee requests from a Slack Triage Channel • Assign tickets, update status, and track ownership • Collaborate privately with other internal teams • Manage your internal helpdesk from the ClearFeed Web App • Escalate employee requests to Engineering • Use AI Agents, SLAs, and Insights to scale internal support Chapters: 1:14 — How to add a channel to ClearFeed 1:58 — How to create support tickets using ClearFeed 3:58 — How to manage requests from Slack 5:03 — How to manage requests from the ClearFeed Web App 5:43 — How to escalate tickets to Engineering About ClearFeed ClearFeed is an AI-native Support Platform on Slack & MS Teams built for Modern Customer & Employee Service Teams. Learn more about ClearFeed: https://clearfeed.ai Explore ClearFeed Slack Ticketing System: https://clearfeed.ai/slack-ticketing ClearFeed Getting started guide for Employee Support: https://docs.clearfeed.ai/clearfeed-h... #slack #helpdesk #helpdesksoftware #employeesupport #itsupport #itsupportservices #hrsupport #servicedesk #ticketingsystem #ticketing