SESSION 12 SUMMER COURSE - Business Service Recovery in the AI era

Master the art of the comeback in Session 12: Business Service Recovery in the AI Era. This session explores how AI and human decision-making restore business trust after service failures. Mistakes happen, but how a business responds defines its future. We break down the ultimate synergy between automated alert systems that flag issues instantly and the empathetic, human-led decision-making required to genuinely apologize, resolve the problem, and win back guest loyalty.