How a 50-Clinic PT Group Collects More with PatientPay | TherapySouth

How a 50-Clinic PT Group Collects More with PatientPay | TherapySouth TherapySouth's CFO thought their patient collections were already about as good as they could get. PatientPay took them to the next level. Johnny Cupp, CFO of TherapySouth, a physical therapist-owned practice with 50+ outpatient clinics across Alabama, Georgia, and Mississippi, shares why TherapySouth chose PatientPay and what changed. Before PatientPay: paper statements, an online payment page that didn't work, and patients stuck writing checks or calling to pay. Now: statements stopped printing, patients pay from their phones, and money comes in faster. The result: comparing June 2026 with June 2025 at eight TherapySouth clinics, visits grew 12% while patient collections grew 47.5%. Read the full TherapySouth success story: https://www.patientpay.com/success-stories... Chapters 0:00 Visits up 12%, patient collections up 47.5% 0:20 Meet TherapySouth 0:36 The challenge: EMR integration and easy payments 0:56 Why the payment experience matters to patients 1:28 Life before PatientPay 2:09 Life with PatientPay 3:00 Advice for other provider groups About PatientPay PatientPay is the modern digital payment and billing platform for healthcare providers. Learn more at https://www.patientpay.com About TherapySouth Physical therapist-owned since 2006 and headquartered in Birmingham, Alabama. https://therapysouth.com/ #PhysicalTherapy #PatientPayments #HealthcareBilling