Incident Management in Practice | Scott Taylor | MaximoLive

Scott Taylor from Port Waratah Coal Services walks through the evolution of incident and hazard management using IBM Maximo HSC modules. From early spreadsheet tracking to a fully integrated, high-quality data system, Scott shares insights on process design, user adoption, workflow, and the importance of data integrity in managing incidents across operations, contractors, and automated equipment. Learn how Port Waratah Coal Services simplified complex workflows, improved reporting, and turned Maximo into the single source of truth for all incidents, hazards, and actions. Perfect for Maximo users, HSE professionals, and industrial operations teams looking to enhance incident management and data quality. 💡 Topics covered include: incident vs hazard management, investigation processes, workflow automation, accountability, action tracking, reporting, and continuous improvement. About Port Waratah Coal Services: @portwaratahcoalservices on YouTube https://pwcs.com.au/ Port Waratah Coal Services is a key Australian export infrastructure provider that specialises in handling and preparing coal for overseas markets. Its primary role is to receive coal by rail, stockpile, blend to customer specifications, and load it onto vessels via its large, continuously operating terminals in the Port of Newcastle. Speaker: Mr Scott Taylor Specialist Business Systems Port Waratah Coal Services IT Developer and DBA background, now leading a team of developer and business analysts focusing in business improvement opportunities. Have been focusing our energies around the Maximo platform for the past 10+ years, with the addition of the HSE modules, integrations with external systems, and some custom developed applications using Maximo as the data source #incidentmanagement #assetmanagement #industrialoperations Chapters: 0:00 – Introduction & Port Waratah Overview 3:30 – Maximo Implementation History 6:15 – Early Incident Management Challenges 10:45 – Transition to HSC Modules 14:30 – Incident vs Hazard: Process Differences 18:00 – Redesign & Simplification of Maximo Workflows 22:00 – Investigation Process & Data Quality Checks 28:15 – Workflow Automation & Action Tracking 33:45 – Reporting & Dashboards 38:00 – Lessons Learned & Continuous Improvement 41:00 – Q&A & Closing Remarks