What Hostage Negotiation Tactics Can Teach Us About Bedside Manner with Dr. Kimberly Ku (Part 1)

What could hostage negotiations teach oncologists about patient care? In this episode, we’re joined by Dr. Kimberly Ku - medical oncologist, researcher, advocate for value-based care, podcast host, and film producer. After years of following a more traditional pathway, Kim began questioning whether medicine was truly helping clinicians connect with the patient sitting in front of them. That led her outside healthcare and to the work of former FBI hostage negotiator Chris Voss. We explore how Dr. Ku has adapted Chris’ principles of tactical empathy to patient care, and why the words clinicians choose (and even the ones they don’t say outloud) can shape trust and understanding within some of the most difficult conversations in oncology. If you're looking to strengthen patient relationships and navigate difficult conversations with confidence and empathy, this episode offers techniques you can start using today. Covered in this episode: ● How to use tactical empathy to strengthen patient relationships. ● Three practical communication techniques clinicians can use today. ● Why Dr. Ku looked beyond medicine to improve patient communication. ● A different approach to delivering difficult news with compassion. ● What to avoid saying during challenging conversations. If you got value from this episode of Beyond the Chart, subscribe on your favorite podcast platform so you don’t miss the next one. LEARN MORE Val-You Based Care podcast - https://val-you-based-care.captivate.fm/ DeepScribe - https://www.deepscribe.ai/ CONNECT Matthew Ko on LinkedIn -   / komatthew   LISTEN Spotify - https://open.spotify.com/show/6IQlU4U... Apple Podcasts - https://podcasts.apple.com/us/podcast... r-oncology/id1832485207 YouTube -    / @deepscribeinc.5623