How to Hire & Retain Top Talent for Your Home Service Business (With Jody Underhill)

Are you a home service business owner struggling to find, hire, and keep qualified technicians? In this episode, host Michael Tesalona sits down with Jody Underhill, co-founder of Talent on Tap, to discuss how to solve your recruiting challenges for good. Jody and his team have placed over 8,000 employees for more than 600 home service businesses, including helping Tommy Melo of A1 Garage Door Service scale his hiring from just 8 hires a month to over 50. In this video, you’ll learn: Why Traditional Hiring Fails: Why running job ads like a laundry list of requirements stops good techs from applying. The "Talent on Tap" Strategy: How to build a continuous hiring bench so an empty truck never costs you revenue. Using Assessments: How personality and workplace tools like DISC and The 6 Types of Working Genius can drastically improve hiring accuracy and team culture. Growing Your Own Talent: Why hiring for attitude and aptitude over decades of experience can be the key to scaling your team. Effective Job Ads: Tips on positioning performance pay, clear career progression, and benefits to stand out on social media platforms like Facebook and Instagram. Organizational Health: How implementing frameworks like EOS (Entrepreneurial Operating System) helps prevent staff turnover and aligns your leadership team. ----- Key Timestamps: 00:00 – Introduction & Jody Underhill’s Background 01:16 – Transitioning from Marketing to Home Service Recruiting 02:45 – Scaling Tommy Melo’s Hiring to 50+ Hires a Month 06:00 – Balancing Lead Generation vs. Recruiting 09:05 – What is "Top Grading" and Why You Need It 11:00 – Identifying "Staff Infections" and Culture Fits 12:28 – The Strategic Hiring Path from 1 to 5+ Technicians 16:04 – Using DISC Profiles to Find the Right Roles 21:00 – Fixing Retention with Working Genius & Better Onboarding 28:00 – Overcoming the Skilled Trades Shortage by Training Talent 31:42 – How to Write High-Converting Job Ads for Social Media 35:00 – Structuring Pay & Future-Pacing 100K+ Opportunities 44:42 – Rapid Hire Pro vs. Talent on Tap 51:33 – Improving Organizational Health with EOS 54:16 – Where to Connect with Jody Underhill ----- Links & Resources Mentioned: Learn more about Talent on Tap: talentontap.com