Manager Foundations Day 4 | Operations Command Masterclass | The Workplace Capability Studio

Welcome to Day 4 of Manager Foundations by The Workplace Capability Studio. This executive-level masterclass moves beyond the basics of people management into the realities of operational leadership — where decisions, capacity, service levels, quality and customer outcomes must work together. In this session, we explore how operations managers can strengthen control, diagnose performance gaps and lead effective recovery without losing sight of the bigger picture. WHAT YOU'LL LEARN • Operational command and systems thinking • Intraday performance control and decision-making • Capacity, backlog and recovery planning • Balancing productivity, quality and customer experience • Lean thinking and value stream improvement • DMAIC and structured problem-solving • First Contact Resolution, customer effort and failure demand • Decision-ready escalation and operational risk • Applying leadership judgement through a practical crisis simulation Designed for operations managers, team leaders and experienced professionals who want to move from monitoring performance to actively shaping it. The Workplace Capability Studio Prepare to Perform. Learn to Lead. Subscribe for practical, executive-level learning on leadership, management and operational excellence. #OperationsManagement #OperationalExcellence #ManagerFoundations #LeadershipDevelopment #TheWorkplaceCapabilityStudio