Alumni Webinar: Executive Presence & The Unwritten Rules of Business Etiquette

Raymond A. Mason School of Business at the College of William & Mary Alumni Webinar Presented by Crystal L. Bailey, JD 09 Director, The Etiquette Institute of Washington June 13, 2017 Noon There are societal norms for social behaviors. So, too, for professional behavior. And those norms often differ. For the first time in American history, four distinct generations are working concurrently in the workplace. With the integration of each new generation, the protocols surrounding professional attire, interpersonal relations, corporate behavior, and communications shift. In this webinar, we will explore the unwritten and ever-evolving rules of business etiquette that dictate how you are perceived and judged, your ability to build important professional relationships, and career success. Participants will: • Learn the seven business etiquette mistakes you didn’t know you were making • Obtain skills to handle a variety professional situations: communications, networking events, business meetings and meals • Acquire the latest in “netiquette” or virtual communications etiquette including smart technology, email and telephonic communications “Behavior Drives People. People Drive Business.”- Anonymous Crystal Bailey puts the “pro” in protocol as director of The Etiquette Institute of Washington. Recognized for her fresh approach, Ms. Bailey is dedicated to helping business and young professionals polish their fine dining and networking savvy. Ms. Bailey specializes in “netiquette”, where the internet and etiquette collide and is called upon for her expertise by Fortune 500 companies and media outlets to include the BBC, CNN, and ABC News. Ms. Bailey received her formal etiquette training at Debrett’s of London and Etiquette à la Française of Montpellier. She is a proud graduate of Howard University and 2009 graduate of William & Mary’s Law School.