The Ultimate UK Deliveroo Delivery Guide 2026 - Getting Started, How to Deliver and Tips

An updated guide on how to use the Deliveroo rider app, filmed during a real shift in Sheffield. I cover everything from setting up the app and completing face ID verification, to accepting and rejecting orders, scanning at restaurants, navigating to customers, and delivering the food. I also talk through supermarket orders, age-restricted items, add-on orders, and how Deliveroo compares to Uber Eats. Whether you've just been accepted as a Deliveroo rider or you've been waiting months to get on the platform (like I did), this should give you a solid starting point. Got questions or tips of your own? Drop them in the comments — always happy to hear from other riders. *Filmed on Android (Samsung) — some things may look different on iOS. Chapters 0:00 Introduction & What This Guide Covers 0:43 A Tour of the App & Settings 1:54 Using the Map & Busy Area Indicators 3:12 Face ID Verification (Going Online) 4:26 Tips Before Going Online 5:29 How to Evaluate & Accept an Order 6:52 How Deliveroo Differs from Uber Eats 8:22 Rejecting Orders — Is It Okay? 9:01 Understanding Pay: Good vs Bad Orders 10:05 First Order — Arriving at the Restaurant 12:43 Scanning Orders & Collecting from the Kitchen 15:18 Delivering to the Customer & Getting the Code 18:58 Checking Your Earnings 21:10 Add-On Orders Explained 22:59 Age-Restricted Items (Alcohol, Cigarettes etc.) 25:33 Supermarket Orders & Scanning Problems 26:55 Rider Support: How to Contact Deliveroo 30:45 Using Multiple Apps at Once 33:43 How to Cancel an Order Mid-Shift 40:01 What to Do When the App Won't Scan 43:19 Wrap-Up & Final Thoughts